1. How long does it take to receive my order?

Once your order is placed, it will take approximately 2-3 weeks for production and delivery. Please note that each item is made to order, ensuring the highest quality and attention to detail.

2. Can I cancel or make changes to my order?

We understand that circumstances may change, and you may need to cancel or make changes to your order. However, please note that we begin production on your order as soon as it is placed. Therefore, we can only accommodate cancellation or changes within 24 hours of placing your order. After this time, we cannot guarantee that changes or cancellations can be made.

3. Do you offer returns or exchanges?

Due to the nature of our handmade designs, we do not offer returns or exchanges. Each item is carefully crafted and made to order, ensuring its uniqueness and quality. However, if there is a problem with your order, please contact us within 7 days of delivery with pictures, and we will do our best to assist you.

4. How are your products shipped?

We ship our products via USPS priority mail with tracking. This allows us to ensure that your order is delivered safely and efficiently.

5. How long does shipping take?

Once your order has been shipped, it typically takes 4-5 business days for delivery within the continental U.S. Please note that shipping times may vary depending on your location and any unforeseen circumstances.

6. What if my package arrives late?

We strive to ensure that your package arrives in a timely manner. However, please understand that once your order has been shipped, we cannot control any delays that may occur during transit. Therefore, we cannot issue refunds if your package arrives later than expected. If your order is time-sensitive, please contact us before placing your order, and we will do our best to accommodate your request.

7. How can I contact Magnolia South?

You can reach us by email at magnoliasouthsignco@gmail.com. We are here to assist you with any questions or concerns you may have.